RETURN POLICY

 

 

While we are sure that you will be pleased with your purchase, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you will need to follow the instructions set out below.

 

RETURNS

 

You have the right to cancel your contract or return the products within 14 days of receipt of the products, without any need to give reasons. Your right of withdrawal starts from the moment your order is received by you or your nominated recipient. The right of withdrawal does not apply to custom made or personalized goods.

 

The easiest way to use the right of withdrawal is to return the product to us in accordance with the below instructions. If you are unable to return the products before the 14-day period has expired, you need to notify us of your intention to cancel, always within the14-day period. To do so, simply e-mail order@bulangandsons.com or write to us at Bulang & Sons, Kloosterweg 1, 6412 CN Heerlen, The Netherlands with a detailed description of the products you want to return and your order number.

 

You can return the products together with the delivery note to the following address:

 

Bulang & Sons
Kloosterweg 1

Gebouw Carbon 6

6412 CN Heerlen
Netherlands

 

You will need to pay the return postage. We recommend you to use a tracked mail system and retain proof of postage and we suggest you to insure the products to their full value. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

 

In any case, you must return the products to us in their original condition within 14 days on the date on which you informed us that you want to want to cancel your order or if you have not notified us that you want to cancel your order, within 14 days of receipt of the products.

 

Any products returned must be in their original condition, including paperwork, user manual, service papers and box as applicable. If they are not, we may be unable to accept them or make a deduction from the refund for loss in value. It is important to know that the paperwork (where supplied) substantially increases the value of the products. If you return the products with missing or damaged paperwork, we will make a reasonable deduction to the sum refunded to you not exceeding 25% of the purchase price.

 

As long as any products you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned, whichever is the earliest.

 

 

EXCHANGE

 

If you want to exchange an item, please inform us within 14 days of receipt by sending an email to order@bulangandsons.com. Let us know your order number, which item(s) you would like to exchange and which alternative item(s) you have selected. Also, if any additional payment needs to be taken, please take care of this.

 

Upon receiving our confirmation, within 14 days of receipt of the products by you, send the products you wish to exchange along with the delivery note to the following address:

 

Bulang & Sons
Kloosterweg 1

Gebouw Carbon 6

6412 CN Heerlen
Netherlands

 

You will need to pay the return postage. We recommend you use a tracked mail system and retain proof of postage and we suggest you to insure the products to their full value. Your parcel is your responsibility until it reaches us. We cannot accept liability for products that get lost or damaged in transit back to us.

 

Any products returned must be in their original condition, including paperwork, user manual, service papers and box as applicable.

 

Once we have received your package and as long as the item(s) are in their original condition, we will send out your new products. We must receive full payment before we dispatch the new products.